Shipping Policy – Neriahtech Computers

Last updated: 19 September 2026

At Neriahtech Computers, we are committed to providing clear, accurate, and transparent shipping information so that customers know the applicable delivery charges and estimated delivery times before completing an order.

This Shipping Policy applies to orders placed through the Neriahtech Computers website and covers our shipping charges, order processing, handling time, transit time, delivery estimates, delivery areas, and customer support.

Neriahtech Computers is based in Nairobi, Kenya, at Lake Turkana Business Centre, Shop F2, 2nd Floor, Moi Avenue, Nairobi, and provides delivery services to customers throughout Kenya.

1. Shipping Charges

Our standard shipping charge is:

KES 450 per order

We currently use a flat-rate shipping model, meaning eligible orders are charged the same standard shipping fee of KES 450, regardless of the order value.

There is currently:

• No minimum order value required for shipping.
• No free-shipping threshold stated in this standard shipping policy.
• No additional shipping charge based solely on the number of products in an order under the standard flat-rate arrangement.
• Shipping charges are displayed in Kenyan Shillings (KES).

The shipping charge shown at checkout is the amount applicable to the order based on the shipping configuration available at the time of purchase.

2. Delivery Locations in Kenya

Neriahtech Computers delivers products to customers throughout Kenya.

Our Nairobi location serves as the business and fulfillment point for orders, while deliveries can be arranged to customers in different parts of Kenya through our delivery and carrier arrangements.

For locations where delivery arrangements may require additional coordination, customers may contact us before placing an order to confirm the available delivery option.

Business location:

Neriahtech Computers
Lake Turkana Business Centre
Shop F2, 2nd Floor
Moi Avenue
Nairobi, Kenya

3. Order Cut-Off Time

Our standard order cut-off time is:

6:00 PM East Africa Time (EAT)

The applicable time zone is:

(GMT+03:00) East Africa Time – Nairobi

Orders received before or after the daily cut-off time may have different processing timelines. Delivery estimates are calculated based on when the order is placed, the applicable handling time, and the transit time.

4. Order Handling and Processing Time

Our current standard handling time is:

Minimum: 0 business days
Maximum: 1 business day

Orders are processed:

Monday – Saturday

This means that orders that are ready for immediate processing may be handed over for delivery on the same business day when placed within the applicable processing window.

Some products may require additional preparation depending on product availability, order verification, packaging requirements, or other fulfillment considerations. Where this materially affects the expected delivery period, customers may be contacted with updated information.

5. Transit Time

Our standard transit time is:

1 business day

Transit operations are scheduled:

Monday – Saturday

Transit time refers to the estimated period required by the delivery carrier to transport the order after it has been handed over for delivery.

Actual delivery time can vary depending on the destination, carrier operations, weather, traffic, public holidays, remote delivery locations, and circumstances outside Neriahtech Computers’ direct control.

6. Estimated Delivery Time

Based on our current shipping configuration:

Estimated delivery time: 1–2 business days

The estimated delivery period is calculated from the combination of:

• Handling time: 0–1 business day
• Transit time: 1 business day
• Order cut-off: 6:00 PM EAT
• Fulfillment days: Monday–Saturday
• Transit days: Monday–Saturday

Therefore, the expected delivery window for standard orders is 1–2 business days, depending on when the order is placed and the destination.

These are estimated delivery times, not guaranteed delivery dates. Google recommends that merchants provide accurate and up-to-date shipping speed information, including both handling and transit time.

7. Orders Placed After 6:00 PM

Orders placed after the 6:00 PM EAT cut-off time may be treated as orders received on the following applicable fulfillment day.

For example, an order placed after the daily cut-off may not begin the standard handling period until the next available processing day.

Customers should therefore consider the order cut-off time when calculating the expected delivery date.

8. Delivery During Weekends and Public Holidays

Our stated fulfillment and shipping schedule operates Monday through Saturday.

Sundays and public holidays may affect processing or carrier transit schedules. Where a public holiday or carrier closure affects delivery, the estimated delivery period may be extended accordingly.

Estimated delivery calculations should therefore be understood as business-day estimates rather than calendar-day guarantees.

9. Shipping and Delivery Process

After an order is successfully placed, Neriahtech Computers may carry out the following process:

Order Confirmation

The order is reviewed and confirmed, including product availability and customer delivery details.

Order Processing

The product is prepared, packaged, and made ready for dispatch. Standard handling time is 0–1 business day.

Dispatch

The order is handed over to the applicable delivery carrier or delivery service.

Transit

The standard transit estimate is 1 business day.

Delivery

The package is delivered to the customer’s provided delivery location.

Customers should ensure that their name, telephone number, physical location, and other relevant delivery details are accurate when placing an order.

10. Delivery Delays

While our standard estimated delivery period is 1–2 business days, delays may occasionally occur due to circumstances beyond our control.

These may include:

• Severe weather conditions
• Traffic or road disruptions
• Public holidays
• Carrier delays
• Incorrect or incomplete delivery information
• Remote or difficult-to-access delivery locations
• Unsuccessful delivery attempts
• Temporary logistical disruptions
• Unforeseen events affecting transportation

Where we become aware of a significant delivery issue, we will make reasonable efforts to assist the customer and provide available information regarding the order.

11. Accurate Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please provide:

• Full name
• Active telephone number
• Delivery location
• Town or city
• Any relevant landmark or additional directions where necessary

Incorrect or incomplete information may cause delivery delays or an unsuccessful delivery attempt.

12. Shipping Costs and Google Merchant Center

Neriahtech Computers aims to maintain consistency between the shipping information displayed on our website, checkout process, and information submitted to Google Merchant Center.

Google states that merchants should provide complete and correct shipping information, including shipping cost and delivery speed, and that shipping information should be accurate and kept up to date.

Our current standard shipping configuration is:

Google specifically recommends that shipping settings and website information remain consistent to avoid discrepancies between advertised shipping information and the customer’s actual checkout experience.

13. Product-Specific Shipping Requirements

Although our standard shipping fee is KES 450, certain products may require special handling because of their size, weight, fragility, quantity, or other logistical considerations.

Where a product requires a different shipping arrangement, the applicable shipping information should be communicated to the customer before the order is finalized.

Google Merchant Center supports product-level shipping overrides for products such as bulky or fragile items where different shipping costs or delivery speeds apply.

14. Order Tracking and Delivery Assistance

If tracking information is available for your order, Neriahtech Computers may provide the relevant tracking or delivery information.

If you have not received your order within the expected delivery window, please contact our customer support team so that we can assist with checking the order and delivery status.

15. Customer Support

For questions regarding shipping costs, delivery locations, order processing, product availability, or delivery status, please contact us:

Neriahtech Computers
Phone / WhatsApp: +254 113 81 81 82
Email: neriahtechcomputers@gmail.com
Location: Lake Turkana Business Centre, Shop F2, 2nd Floor, Moi Avenue, Nairobi, Kenya

Our published contact information confirms the Nairobi office address and telephone contact.

Website: Neriahtech Computers

Facebook: Neriahtech Computers on Facebook

Instagram: Neriahtech Computers on Instagram

16. Shipping Policy Transparency

We believe customers should have access to important delivery information before purchasing. For this reason, our shipping policy clearly identifies the standard shipping fee, order cut-off time, handling period, transit period, delivery schedule, and estimated delivery timeframe.

Google identifies shipping cost and delivery time as important information for customers evaluating an online purchase and recommends keeping this information accurate and current.

Neriahtech Computers will make reasonable efforts to keep this Shipping Policy and the applicable website checkout information aligned with our actual shipping arrangements.

17. Important Notice About Estimated Delivery Times

The 1–2 business day delivery estimate represents our current standard delivery configuration for orders within Kenya. It is an estimate rather than an unconditional guarantee.

The final delivery date can depend on the customer’s destination, the time the order is received, product availability, processing requirements, carrier operations, weekends, public holidays, and other circumstances affecting transportation.

Where the applicable shipping charge or delivery timeframe changes, the current information presented during the purchase process should be treated as the applicable information for that order.

Frequently Asked Questions

How much does shipping cost at Neriahtech Computers?

The standard shipping fee is KES 450 per order under our current flat-rate shipping arrangement.

How long does delivery take?

The standard estimated delivery period is 1–2 business days.

Do you deliver outside Nairobi?

Yes. Neriahtech Computers delivers products to customers throughout Kenya.

What time is the daily order cut-off?

The standard order cut-off time is 6:00 PM East Africa Time (Nairobi).

How long does order processing take?

Standard handling time is 0–1 business day, with fulfillment operating Monday through Saturday.

How long does shipping take after dispatch?

The standard transit time is 1 business day, Monday through Saturday.

Do weekends affect delivery?

Our standard fulfillment and transit schedule operates Monday through Saturday. Sundays and public holidays may affect the actual delivery date.

What if my order is delayed?

 

Contact Neriahtech Computers on +254 113 81 81 82 or email neriahtechcomputers@gmail.com, and our team will assist with the delivery status.