Return & Refund Policy – Neriahtech Computers Ltd

Last Updated: September 2026

At Neriahtech Computers Ltd, we want every customer to have confidence when purchasing computers, networking equipment, cameras, printers, accessories, and other technology products from our online store. This Return & Refund Policy explains when products can be returned, the applicable return period, product condition requirements, exchanges, and how customers can contact us for assistance.

This policy applies to purchases made through Neriahtech Computers and is intended to provide clear information to customers before and after purchase. 

Return Policy at a Glance

• Country covered: Kenya
• Return window: Within 14 days
• Accepted product condition: New products only
• Returns accepted for: Defective and non-defective products
• Exchanges: Yes
• Return policy URL: https://neriahtechcomputers.co.ke/return-policy
• Business: Neriahtech Computers Ltd
• Phone / WhatsApp: +254 113 81 81 82
• Email: neriahtechcomputers@gmail.com
• Location: Lake Turkana Business Centre, Shop F2, 2nd Floor, Moi Avenue, Nairobi, Kenya.

1. Our 14-Day Return Policy

Customers may request a return within 14 days of receiving their order, provided that the product meets the eligibility requirements described below.

The 14-day return period is intended to give customers reasonable time to inspect their purchase and contact Neriahtech Computers if they need to arrange a return or exchange.

Customers should contact us as soon as possible after identifying a problem with their order. Return requests made after the applicable 14-day period may not qualify under this standard return policy, although warranty or other applicable consumer rights may apply separately.

2. Products Eligible for Return

According to our current return settings, Neriahtech Computers accepts returns for both:

Defective Products

If a product is defective, does not function as expected, or has a manufacturing-related problem, please contact us promptly so that our team can assess the issue and provide instructions for the next step.

Where applicable, products may also be covered by a manufacturer or supplier warranty. Warranty coverage varies by product and brand.

Non-Defective Products

We also accept eligible returns for non-defective products within the 14-day return window, subject to the requirements of this policy.

Customers should contact us before sending a product back. This allows us to provide the appropriate return instructions and confirm that the product qualifies.

3. Product Condition Requirements

Neriahtech Computers accepts new products only for returns and exchanges.

To qualify for a standard return or exchange, the product should be:

• New and unused.
• In its original condition.
• Returned with the original packaging where applicable.
• Returned with accessories supplied with the product.
• Returned with manuals, documentation, and other included items where applicable.
• Accompanied by proof of purchase or sufficient order information.

Products that have been used, damaged after delivery, modified, altered, improperly installed, or returned without required accessories may require further assessment before a return or exchange can be approved.

For technology products, customers should take particular care when checking compatibility, specifications, storage devices, software, networking equipment, cameras, laptops, printers, and other electronic products.

4. How to Request a Return

To request a return, contact Neriahtech Computers Ltd before sending the product back.

Please provide:

1. Your order number or proof of purchase.
2. The product name or model.
3. The date the order was received.
4. The reason for the return.
5. Photographs or other information where necessary, particularly if the product arrived damaged or defective.
6. Your preferred resolution where applicable, such as a return, exchange, or other available remedy.

You can contact us by phone or WhatsApp at +254 113 81 81 82, or by email at neriahtechcomputers@gmail.com.

Our team will review the request and provide the applicable return instructions.

5. Return Method

Customers should contact Neriahtech Computers before dispatching any returned product. We will provide instructions on where and how the product should be returned based on the order and circumstances of the return.

Customers should not send products to an address that has not been confirmed by Neriahtech Computers.

For customers in Nairobi, returns may be coordinated with our office at:

Lake Turkana Business Centre, Shop F2, 2nd Floor, Moi Avenue, Nairobi, Kenya.

For customers located elsewhere in Kenya, please contact us first for return arrangements.

6. Return Shipping Costs

Return shipping arrangements and any applicable return delivery costs will depend on the circumstances of the return.

Customers should contact Neriahtech Computers before arranging return delivery so that the applicable instructions and costs can be confirmed.

7. Exchanges

Neriahtech Computers accepts exchanges for eligible products.

An exchange request must be made within the applicable 14-day return window and the product must meet the conditions of this Return & Refund Policy.

Exchange availability may depend on:

• Product condition.
• Product availability.
• The reason for the exchange.
• The original order details.
• Whether the requested replacement product is available.

Please contact our customer service team before returning a product for exchange.

8. Refunds

Where a return qualifies for a refund, Neriahtech Computers will process the applicable refund after the returned product has been received and assessed.

The refund outcome may depend on the reason for the return, product condition, and the applicable terms of the purchase.

Customers will be informed of the applicable refund arrangements during the return process.

9. Items That May Require Additional Assessment

Some technology products require additional verification because of their nature, configuration, activation status, serial numbers, software, data, or manufacturer warranty conditions.

Examples may include:

• Laptops and desktop computers
• Cameras and lenses
• Printers and multifunction devices
• Networking equipment
• Storage devices
• Software or licensed products
• CCTV and security equipment
• Gaming equipment
• Telecommunications equipment
• Special-order products

Where applicable, manufacturer warranty terms may apply separately from this standard return policy.

10. Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong product, or appears incomplete, please contact Neriahtech Computers as soon as possible.

When contacting us, provide your order details and photographs of the package and product where appropriate. This helps us investigate the issue and determine the appropriate resolution.

Do not discard packaging or accessories before contacting us if you believe an item has been damaged during delivery.

11. Warranty and Returns

A product warranty and a return policy are not necessarily the same thing.

Many products supplied by Neriahtech Computers include manufacturer or supplier warranties, but warranty terms vary depending on the product and brand.

If a product develops a fault after the applicable return period, customers should contact us so we can determine whether the issue may fall under the manufacturer's or supplier's warranty.

12. Kenya-Wide Customer Support

Neriahtech Computers Ltd serves customers throughout Kenya and provides delivery to customers in different parts of the country. Our website identifies Nairobi, Mombasa, Kisumu, Eldoret, Nakuru, Thika, Nyeri, Meru, Machakos, Kitale, and other regions among the areas we serve.

Customers outside Nairobi should contact us before arranging a return so that the appropriate return procedure can be provided.

13. Contact Neriahtech Computers

If you have questions about a return, exchange, defective product, refund, or warranty, please contact us:

Neriahtech Computers Ltd
Address: Lake Turkana Business Centre, Shop F2, 2nd Floor, Moi Avenue, Nairobi, Kenya
Phone / WhatsApp: +254 113 81 81 82
Email: neriahtechcomputers@gmail.com
Website: https://neriahtechcomputers.co.ke/

You can also connect with us through:

• Facebook: https://www.facebook.com/neriahtechcomputers
• Instagram: https://www.instagram.com/neriahtechcomputers/

14. Policy Accessibility and Merchant Center Compliance

This Return & Refund Policy is intended to be available publicly on the Neriahtech Computers website so customers can review the policy before purchasing.

Important Merchant Center consistency check